Quarantine Concierge Service
Paradise Distributors … Rareplants.net.au
We can prepare, hold, treat and send your plants in accordance with State Quarantine Protocols.
Every 4 or 5 weeks we send plants to the Australian States that have Prohibitive Conditions on the entry of all plants. We are licensed and have an approved protocol to do this.
The States with Quarantine Entry requirements are Western Australia, Tasmania and the Northern Territory. It is illegal to send plants into these states unless you follow the protocols dictated by the Quarantine arms of these States Departments of Agriculture. This requirement is to prevent the entry of invasive plants and to prevent the introduction of pests & disease that could decimate their natural ecosystems and agricultural crops.
These government agencies are stepping up their enforcement on those who wish to flout the law and put natural ecosystems and state agriculture at risk.
After a soft start the penalties are now enforced and harsh.
Originally we sent our own plants from our nursery in Nambour QLD and have been doing so for 27 years. Lately we have in addition, operated a concierge service for interstate buyers who buy from other nurseries anywhere in Australia…. where we will complete the required Quarantine Protocol of the receiving state and forward the plants on to you. In this case you buy and ask the seller to forward the plants onto Paradise Distributors in Nambour.
Every 4 or 5 weeks on the dates set out below on a Thursday we have the plants inspected by the QLD Dept of Agriculture, dipped and sprayed in their presence (with treatments to kill insects and disease) and then prepared and …finally packed and sent interstate by air on the Friday. On the previous Tuesday we prepare a list of all the plants in the consignment and send that list to the Dept of Agriculture for approval. This list takes about 12 hours to prepare as we send a lot of plants and each plant must be checked to ensure its in the approved list for that state. In particular plants must be checked against the names provided by the sender and in cases where the plant name may not be on the government list we have to check for all the synonyms of that same plant. Getting one plant on the list can take half an hour!!
1. Barerooted Plants. When we receive a barerooted plant it must be repotted not only to hold it till we send to you but also to be able to treat it as prescribed by the Dept of Agriculture of your State.
2. Name Tags. Plants must arrive with an identifying name tag. Make sure your sender realises that it is their responsibility to declare the identity of their plant. This is a basic requirement in horticulture but also we must be satisfied with the plant identity. We must have the botanical name of the plant.
As recently 50% of plants have been arriving without a basic name tag and we have to waste valuable time identifying the plant with texts and photos, we can no longer put up with this untenable situation. Any plant arriving without a name tag will be charged at $45 per plant with the risk that the plant cannot be sent. Please get this basic thing right and this fee will never apply. If your sender cannot do this basic requirement do not buy that plant.
We take no responsibility for the condition of your plant on arrival at your address!!
Although we guarantee all our own plants, that guarantee does not extend to concierge plants because we cannot guarantee how the plant will arrive here, how it will stand up after being barerooted by your sender, travelling, repotted, held, dipped, sprayed and packaged again before traveling another 4 or 5 days to get to its destination. Also some plants (esp weakly rooted/unrooted plants) may not like being sent in wet media, which is unavoidable as they have to be dipped before packaging. In addition many plants should never be barerooted. We stopped barerooting plants over 20 years ago because most plants are weakened demonstrably.
In reality because of our superior packaging system 97% of our plants arrive in excellent condition even if traveling for 2 weeks. We have hundreds of testimonials to state this fact.
4. Ask your sender to address the plants like this:
C/- Bob at Paradise Distributors
9 Paradise Place, Nambour
5. Timing of Arrival of Plants.
Ask your sender to have your plants here at Paradise Distributors by 28 to 7 days before our published sending dates. We will pot up and hold them till we send. Anything arriving less than 7 days before our departure date will not be sent until the next departure date….4 to 5 weeks later.
6. Why we do Inspections and sending once every 4 or 5 weeks
As we are charged well over $200 per hour for Government Inspections we must do all orders for all Quarantine States on the one day and that’s why we only do once every 4 or 5 weeks at the moment. In WA in particular we must land all the orders together so all the orders are inspected together with one government charge. That’s how we keep your Quarantine charge to you so low. …see all charges below.
7. For WA Customers only we do not accept plants from Victoria due to the possibility of Potato Cyst Nematode. Suppliers doing an approved WA Quarantine treatment for this would be accepted.
8. Friday Sending Dates for 2020 are:
January 17th Friday 2020
February 14th Friday
March 20th Friday
Apr 24th Friday
May 29th Friday
July 3rd Friday
Aug 14th Friday
Sept 18th Friday
Oct 30th Friday
Dec 4th Friday
(Jan 15th 2021)
In January we prepare a new list of Sending dates for the following year.
*a) ‘All Plants In’ and you provide texted list by the Friday one week Before the Sending Date.
b) Tuesday. We prepare and send list for approval of Dept of Agriculture.
c) Wednesday. We pick and place all plants.
d) Thursday. Plant Inspection Dept Of Agriculture & Plant Preparation by us.
e) Friday. We pack and send all the individual orders at the same time.
f) Saturday. Plants arrive overnight Saturday and wait Quarantine inspection and clearance on Monday.
g) Monday. Plants Inspected by Quarantine and delivered by Toll in Tasmania and NT.
h) Tuesday or Wednesday. Plants Delivered by Toll in WA.
i) Deliveries can be held up a day or two rarely but plants will be fine.
*j) Please pay promptly. We expect you to pay and advise payment without us following up as we have no one to do this and it wastes time.
The ‘*’ are the only items you need worry about. We do the rest.
9. Our Box Size
The maximum size box we send in is 4.2kg Cubic Weight and up to 5kg actual weight.
We can fit 10-12 plants in this normally. But how many we fit depends on the size of your plant and some leafy plants we can fit less. The freight charge per box is $32.
We do not send bigger boxes by air with toll because the charges are BIG.
10. Charging Schedule:
**Holding Charge per Plant $15.00 (includes repotting). Oversized plants bigger than 40cm long…additional $15. Greater than 80cm ask for quote.
**Minimum Freight $32.00
* Minimum Quarantine $20.00
* Usually 1-10 plants in one box, thereafter per box……. ** 1-5 plants. Additional $2 per plant for Quarantine.
**If paying by credit card the card number must be presented every time with the List of Plants you advise us of by the Friday one week prior to sending. We will charge your card without further notice when we send the plants.
**Payments by other means must be paid immediately when you receive your plants and I must be notified by text of the payment. This is not an account. I do not have a clerk to chase payments and have spent many many wasted hours checking bank statements to see who has paid. No more of this!!
11. You can add plants from our website rareplants.net.au without incurring additional costs other than that of the plant. Freight will be charged according to number of boxes used anyway.
We add new plants to our website every time we do a new Monthly Catalogue.
12. Only correspond by phone or Text to Bob on 0408 687 109. Do not email.
13. To get registered on our Service
Send a text to Bob on 0408 687 109. List your :
Address (plants will be sent to)
What your Payment Method will be.
We have Credit Card
Paypal (to firstname.lastname@example.org)
Direct Payment to: Paradise Distributors, BSB 014 669 Account 1021 45286